Call and book without waiting
- Simple call experience with clear booking options
- Faster confirmations and fewer missed callbacks
- Consistent handover when urgent support is needed
Elevate Your Practice with Voice AI
Answer every call with an agentic voice receptionist that books appointments, captures patient details, and reduces missed calls, built for Australian healthcare workflows.
Zero missed calls • Book appointments • Capture triage details
Live Call
Recording
Patient: "I need to book a GP appointment for tomorrow."
Auto Booking Outcome
Dr. Kim • Mon 10:30 AM
- Reason: Follow-up consultation
- Patient: Emma Thompson (existing patient)
- Medical centre: Collins Medical Centre, Melbourne VIC 3000
- Confirmation sent by SMS and email
Call transcript
Patient: I am having a chest pain and I want to see Dr.Kim at the earliest.
AI: You are booked with Dr. Kim at 10:30 AM. I sent address and a document checklist by SMS.
High Priority
Reminder
Hi Emma, your appointment is confirmed for 10:30 AM. Please bring Medicare card and your medication list.
24/7
Every call answered. No booking missed.
Built for Patients and Clinics in One Flow
Patients can call and book quickly. Clinics get an AI platform that handles calls, captures details, and supports staff with reliable workflows.
AI platform that reduces front-desk load
- 24/7 call handling with medical-centre-ready scripts
- Structured capture of intent and patient details
- Booking outcomes and routing aligned with your rules
What we do
We run the patient call journey from answer to booking.
Why we do it
To reduce missed calls and improve access to care.
How we do it
With configurable AI voice workflows built for clinics.
Built for Medical Centres
One AI Voice Agent
Doctor Direct’s AI voice receptionist handles the entire patient call journey from answering to booking without human intervention.
01
Inbound
Intelligent Call Reception
Your AI receptionist answers every call with a calm, medical-centre-ready voice and zero wait time.
- Handles after-hours, overflow, and missed-call recovery automatically
- Greets callers with consistent scripts tailored to your practice
- Transfers urgent or complex calls to your team when needed
02
Capture
Intent Recognition & Data Capture
Natural conversation flows collect exactly what your front desk needs, without repeating questions.
- Understands caller intent, urgency, and preferred appointment windows
- Captures patient details in a structured format
- Reduces incomplete enquiries and repeat callbacks
03
Scheduling
Automated Scheduling Engine
Bookings are confirmed in real time using your availability and routing rules.
- Matches appointment type to the right doctor
- Offers suitable times and confirms instantly
- Sends booking outcomes to staff with next steps
04
Security
Enterprise-Grade Security
Built-in safeguards protect patient information while giving your team full visibility.
- Role-based access controls for staff and administrators
- Comprehensive audit trails for call events and booking actions
- Secure handling of sensitive patient and medical centre data
Launch your AI Voice Agent in 1-2-3
Go live in under 10 minutes -> No code, No IT, No delays.
1
Set up your agent’s role, script, and knowledge
- Define what the agent handles (bookings, enquiries, after-hours)
- Set tone and medicalcentre-specific wording
- Add FAQs and service-specific answers
- Drop links or docs, the agent learns instantly
2
Tell it how to route calls and book appointments
- Define rules for business hours and urgent cases
- Route high-priority calls to staff when needed
- Capture booking requests and preferred times
- Optional: post-call SMS follow-ups
3
Test and launch your AI voice agent in minutes
- Run test calls and review transcripts
- Go live on your number
- Start answering every call, 24/7
Book a Demo
Tell us about your Medical centre and we’ll show you the best workflow.