Company and Legal Information

About Doctor Direct

Doctor Direct builds voice reception software for medical centres. We help clinics answer calls, gather the right details, and confirm appointments without adding extra admin load for staff.

What we do

• Answer incoming patient calls using configurable voice workflows.
• Collect booking intent and patient information in a consistent format.
• Reduce missed calls and make follow-up easier for front desk teams.

Contact

Privacy Policy

We take privacy seriously. We only collect information we need to run our services, respond to requests, and keep systems secure.

Information we collect

• Details you submit, such as name, email, phone number, and organisation.
• Technical and usage data needed for security, reliability, and troubleshooting.
• Account setup and service configuration data for platform operations.

How we use information

• To respond to demo, onboarding, and support requests.
• To provide and maintain the service.
• To improve performance, reliability, and security.

Your choices

You can request access, correction, or deletion of your personal information by contacting info@doctordirect.ai.

Security

Security is part of how we build and run Doctor Direct. Our goal is to protect service availability and keep data handled responsibly.

• Role-based access controls for administrative functions.
• Operational monitoring and event logging.
• Safeguards for data in transit and at rest.
• Regular review of operational and platform risks.

Terms of Service

By using Doctor Direct, you agree to use the platform lawfully and in line with your organisation's policies and applicable regulations.

Key terms

• You are responsible for information entered into your account.
• You must keep login credentials secure.
• You must not misuse, disrupt, or attempt to compromise the service.
• Features and pricing may be updated with notice.

For contracting and detailed legal terms, contact info@doctordirect.ai.